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FAQ

What do the Slip Resistant ratings mean?

How Good is Our Grip? The SRA's, B's and C's of Slip Resistant Footwear. All XTRATUF footwear is slip tested using International Organization for Standardization (ISO) standards for Personal Protective Equipment. Testing is performed on both the heel and forepart of the shoes' outsole, an established slip testing protocol, used and accepted in the footwear industry worldwide.

  • SRA Rating: All XTRATUF footwear is SRA rated for the grip you need on wet flooring surfaces.
  • SRB Rating: For greater slip resistance on smooth, wet and oily surfaces.
  • SRC Rating: SRA and SRB combined, for the highest slip resistance rating that can be achieved, giving you best in class traction.

What size do I order if I wear a half size?

Unfortunately, we are unable to offer half sizes in most of our rubber boots and deck shoes. We recommend ordering up if you typically wear a half size. For example, if you usually wear a Men's size 10.5, we suggest ordering a Men's size 11. If you wear a size Women's 9.5, we recommend ordering a size 10.

Do you offer wide width boots?

We recommend our Legacy 2.0 Boots and Wheelhouse Ankle Deck Boots which offer a slightly wider fit.

What does Viral Penetration Resistant Mean?

Our Viral Penetration Resistant Footwear is independently tested and meets ASTM F1671 / F1671M - 13 standards. ASTM F1671 / F1671M - 13 is the Standard Test Method for Resistance of Materials Used in Protective Clothing to Penetration by Blood-Borne Pathogens using Phi-X174 Bacteriophage Penetration as a Test System. This collection of footwear can be easily sanitized, is bleach resistant and features a lugged outsole. In addition to being worn on the boat, they can be used at Decontamination Stations, for Janitorial work, for Industrial Cleaning, Labs, and other high-risk wearing occasions.

How do I remove the oil from my new Legacy Boots?

We intentionally apply oil to our Legacy Boots, it helps to keep the boots flexible, contributing to their comfort and suppleness. They can be wiped with a towel or left out of the box for a few days to dry.

What is BioLite?

BioLite is a low compression high performance injection molded EVA foam that is easy to clean, non-marking, delivers superior impact absorption and support. BioLite has been granted a Green Leaf certificate by Intertek, an accredited independent 3rd party testing facility, verifying that this product will properly biodegrade in bioreactor landfills.

How did we validate the biodegradability?

The Rocky Brands team worked with an accredited third party, Intertek, to validate the eco statements we are making regarding BioLite. Intertek's Green Leaf Mark identifies a product that has been independently verified by an accredited laboratory and found to conform to specified existing environmental standards and/or regulations. The standards tested to: Landfill biodegradation validated utilizing the ASTM D5511-18 test method, ISO 15985.

What is a bioreactor landfill?

A bioreactor landfill is one that recirculates their leachate, water that has percolated through a solid and leached out some of the compounds in the landfill. In the USA, as of 2020, there are around 1,090 or 1/3rd of the current active landfills that are bioreactor landfills that recirculate their leachate.

Will the BioLite products biodegrade in my closet over time?

Not unless you operate a bioreactor landfill in your closet! BioLite is designed to begin and only breakdown when in a bioreactor landfill.

What does triple-dipped mean?

Our signature triple dipping technique, creates a seamless barrier that is highly resistant to many organic and inorganic acids, chemicals and contaminants. We triple-dip the shells of our Legacy Boots for extra tough and 100% Waterproof protection.

Are Your Ankle Deck Boots Acid Chemical Resistant?

No, our Ankle Deck Boots are not Acid Chemical Resistant.

How Do I Check My Order Status?

If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “Track Order” link for order status. If you are not a registered user, you can contact Customer Service at 855-377-BOOT (2668) by submitting an email via the Contact Us section on our site here. Customer Service hours are 7am to 11pm (PST/PDT) Monday through Friday.

Do You Offer Special Discounts For Active Military Troops And Their Families?

XTRATUF is proud to help outfit active troops and their families by offering a 25% discount. Discounts are currently available via phone orders only, please call our customer care center at 1-855-377-2668 for complete details.

Do You Offer Discounts For Bulk Orders?

XTRATUF® is happy to offer bulk discounts on large orders of boots and shoes. Discounts are currently available via phone orders only, please call our customer care center at 1-855-377-2668 for complete details.

Will XTRATUF match the price of a product I found at another online retailer or in store?

No. We are not able to price match via our website or in our company owned retail stores. Sometimes if a price is too good to be true it may very well not be. To be sure you are buying the genuine article, shop securely on this website or via one of our authorized resellers who can be located here.

Who Are The People Behind XTRATUF?

On March 15, 2021 XTRATUF became a proud member of the Rocky Brands family.

Interested In Joining The XTRATUF Pro Team?

We have a select team of brand ambassadors who represent the XTRATUF Pro Team. Currently, we are not accepting new applications for Pro Team members. But that doesn’t mean we aren’t always keeping our eye out for amazing XTRATUF lovers who we may want to engage with in the future. Please be sure to tag @XTRATUF and #XTRATUF in your Instagram posts and we’ll keep an eye on what you are up to!