Update shipping terms for ak and hi
Shipping & Returns
We are unable to fulfill orders outside of the US at this time. Please see our Store Locator page to to find an XTRATUF retailer, or use the flag drop down menu at the top of the page to visit our European or Canadian sites.
We offer free shipping on orders over $75 that are being shipped within the contiguous US.
Order being shipped to AK or HI do not qualify for the standard free shipping offer. The options for shipping to those regions are USPS at a flat fee of $15 per pair/item or FedEx 2-day at a flat fee of $35 per pair/item.
Expedited delivery service is available for select web orders and applies to those orders placed during regular business days between before 2PM EST. Orders placed outside of this time frame will be processed the next business day.
Note: Business Days do not include weekends or holidays.
Shipping method available:
|Shipping Method||Shipping Fees|
|FedEx SmartPost/Ground Economy||FREE Delivery within the Contiguous US|
Delivery Schedule For US Orders:
|You had placed order on....||Your order will ship out...|
|M-F before 2PM EST||Within 3 business days|
|M-F after 2PM EST||Within 4 business days|
xtratuf.com ships within the US only. International shipping not available at this time. Please check out our international sites for further information.
Online Return Policy
We are committed to 100% customer satisfaction. If for any reason you are not satisfied with your xtratuf.com purchase, you may return it within 30 days—NO questions asked, NO shipping cost, and NO restocking fees. This is our promise to you. Please be sure the product is in new condition with the original packing material, tags and labels in place.
Want To Make A Footwear Return?
Contiguous US: Return requests can be processed online, Start a Return now.
AK/HI: Return requests must be made by contacting our Customer Care team.
Shopping Our Site
Once you have confirmed your order, you will receive two e-mails:
- Order Confirmation Email: The first e-mail will be sent immediately to the e-mail address you provided during checkout, to confirm the order. This e-mail will contain your order number. You will need this number to track your order online or to make a return or exchange at a later date.
- Shipment Notification Email: The second e-mail will be sent once the order has been processed and shipped from our distribution center. This e-mail will contain the FedEx tracking number for your purchase.
Cancellations: At times we discover that an item you have ordered may not be available due to a quality defect or out of stock scenario and we must cancel all or a portion of your order. If that happens, we will notify you via the contact information you provided to us. Please note, this is a rare occurrence, but it does happen, and we will do our best to work with you to either issue a refund or help you find a comparable item.
All orders are subject to bank authorization prior to processing. Your credit card will be billed once the order has been processed and shipped from our distribution center.
What outer packaging does XTRATUF use?
The outer packaging we use to ship your order depends on whether it’s 1,2 or more units as well as the shipping method. Often, orders with 1-2 units will ship in clear shrink wrap. While some order will ship in a more traditional brown cardboard box.
Payments We Accept
xtratuf.com accepts the following forms of payment: Visa, MasterCard, American Express, and Discover. At this time we cannot accept cash, CODs, checks, money order, or bank gift cards.
We accept :
The Name and Billing address you provide must match the Name and Billing address on record with your credit card company. Your credit card will be billed once the order has been processed and shipped from our distribution center. We do not accept foreign credit cards or cards issued outside the United States. All credit cards must have a billing address within the US.
Secure Safe Shopping
Although we cannot guarantee the security of internet transactions, we are using industry standard encryption to ensure that the information you send us reaches only XTRATUF®.