US Footwear Holdings LLC, wholly owned by Rocky Brands warrants (the “Limited Warranty”) to the original end customer that its footwear (the “Footwear”) will be free from defects in materials and workmanship for a period of one year from the date of purchase by the original end customer. The Limited Warranty constitutes the only warranty provided by US Footwear Holdings LLC with respect to the Footwear and may only be modified or amended by US Footwear Holdings LLC in a signed writing. In the event of a defect, US Footwear Holdings LLC will, at our sole option and as your sole and exclusive remedy, repair or replace the defective Footwear without charge, or refund the price you have paid. Footwear that has been repaired or replaced is warranted only for the remainder of the unexpired portion of the warranty period.
For warranty questions, please contact our Customer Care team through the Contact us page.
The Limited Warranty does not cover any damage arising from normal wear and tear, failure to adequately maintain and store the Footwear, alterations, repairs, or modifications not performed by US Footwear Holdings LLC, Footwear used other than in the manner intended, improper or inadequate fit, use of a safety boot after such boot has sustained damage rendering it unsafe for use in the environment for which it was designed, or damage caused by chemical or foreign substances. US Footwear Holdings LLC does not warrant any of its Footwear provides protection from snake bites or bites from other wildlife and is not liable for personal injury resulting from such bites; however, certain products, if so referenced, may have passed tests for resistance to standard reasonably expected snake bites. The Limited Warranty does not apply if US Footwear Holdings LLC determines that the Footwear has been damaged by accident, misuse, neglect, act of God, fire or other hazard, or improper shipping or handling, or has been tampered with by any party.
THE LIMITED WARRANTY IS IN LIEU OF (1) ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTY OF MERCHANTIABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND (2) ANY OTHER LIABILITY OR OBLIGATION, INCLUDING WITHOUT LIMITATION ANY LIABILITY OR OBLIGATION FOR DAMAGE, LOSS, OR INJURY (WHETHER DIRECT, INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL) ARISING OUT OF OR IN CONNECTION WITH THE DELIVERY, USE, OR PERFORMANCE OF THE FOOTWEAR. FOR THE AVOIDANCE OF DOUBT, IN NO EVENT WILL US FOOTWEAR HOLDINGS LLC’S AGGREGATE LIABILTY EXCEED THE PRICE PAID BY THE CUSTOMER FOR THE FOOTWEAR IN QUESTION. NO EXTENSION OF THIS WARRANTY WILL BE BINDING UPON US FOOTWEAR HOLDINGS LLC UNLESS SET FORTH IN WRITING AND SIGNED BY A US FOOTWEAR HOLDINGS LLC AUTHORIZED REPRESENTATIVE.
RETURNS & DEFECTIVE MERCHANDISE
PURCHASED FROM XTRATUF.COM? Thank you for choosing XTRATUF! We are committed to 100% customer satisfaction. If for any reason you are not satisfied with your Xtratuf.com purchase, you may return it within 30 days- NO questions asked, NO shipping cost, and NO restocking fees. This is our promise to you. Please be sure the product is in new condition with the original packing material, tags and labels in place.
Hassle Free Return Steps
To submit a return, please go to our Returns Portal to submit your request. You will need your email address used to place the order and your order number in order to complete your return. Once submitted, please print the return label provided and affix it to your package. Please be sure to remove or cover any original labels so your package arrives to our facility accurately.
Please allow a minimum of 14 days for us to receive your item(s). Your return will be credited within 7-10 days of our warehouse receiving it. Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement.
Purchased From a Retailer?
If you have a return or defective merchandise that falls under warranty, please return your items to the original place of purchase.
INSTRUCTIONS: If you have purchased the Footwear directly from our website, please follow the return process outlined above. If you have purchased the Footwear from a third-party retailer, please return the Footwear directly to that retailer.