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FAQs

What do the Slip Resistant ratings mean?

How Good is Our Grip? The SRA's, B's and C's of Slip Resistant Footwear.

All XTRATUF footwear is slip tested using International Organization for Standardization (ISO) standards for Personal Protective Equipment. Testing is performed on both the heel and forepart of the shoes' outsole, an established slip testing protocol, used and accepted in the footwear industry worldwide.

The Right Grip or Get a Grip:

  • SRA Rating: All XTRATUF footwear is SRA rated for the grip you need on wet flooring surfaces.
  • SRB Rating: For greater slip resistance on smooth, wet and oily surfaces.
  • SRC Rating: SRA and SRB combined, for the highest slip resistance rating that can be achieved, giving you best in class traction.
  • How Do I Check My Order Status?

    If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “Track Order” link for order status.

    If you are not a registered user, you can contact Customer Service at 855-377-BOOT (2668) by submitting an email via the Contact Us section on our site here. Customer Service hours are 7am to 11pm (PST/PDT) Monday through Friday.

    How do I remove the oil from my new Legacy Boots?

    We intentionally apply oil to our Legacy Boots, it helps to keep the boots flexible, contributing to their comfort and suppleness. They can be wiped with a towel or left out of the box for a few days to dry.

    Do you offer wide width boots?

    We recommend our Legacy 2.0 Boots which were created for a wider foot. Unfortunately, we do not offer wide width options within our collection.

    What does triple-dipped mean?

    Our signature triple dipping technique, creates a seamless barrier that is highly resistant to many organic and inorganic acids, chemicals and contaminants. We triple-dip the shells of our Legacy Boots for extra tough and 100% Waterproof protection.

    Are Your Ankle Deck Boots Acid Chemical Resistant?

    No, our Ankle Deck Boots are not Acid Chemical Resistant. For low boots with Acid Chemical Resistance, shop our Legacy Ankle Boots and Elite Legacy Ankle Boots (Elite Boots are also Oil Resistant).

    Do you offer discounts for bulk orders?

    Need XTRATUF boots for the whole crew?

    XTRATUF® is happy to offer bulk discounts on large orders of boots and shoes. Discounts are currently available via phone orders only, please call our customer care center at 1-855-377-2668 for complete details.

    Do you offer discounts for active military?

    XTRATUF is proud to help outfit active troops and their families by offering a 25% discount. Discounts are currently available via phone orders only, please call our customer care center at 1-855-377-2668 for complete details.

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