Shipping & Returns
Due to current global crisis, our warehouse team has been tasked with the assembly of N-95 Respirator Masks. This may cause delays in order shipments and/or return processing. We appreciate your understanding while we try to do our part in serving our country and community.
In observance of the Memorial Day Holiday our Customer Care office will be closed on Monday, May 25th 2020.
XTRATUF.com offers FREE Shipping and FREE Returns for all orders within the continental US. We are unable to fulfill orders outside the US at this time. We are unable to ship to P.O. Boxes.
SALE ITEMS ARE FINAL AND CANNOT BE EXCHANGED OR RETURNED.Shipping methods available:
|Shipping Method||Shipping Fees|
|UPS Ground||FREE Delivery within the Continental US|
Delivery Schedule For US Orders:
|You had placed order on....||Your order will ship out...|
|M-F before 2PM ET||Within 2 business days|
|M-F after 2PM ET||Within 3 business days|
XTRATUF.com ships within the US only. International shipping not available at this time.
Online Return Policy
Thank you for choosing XTRATUF, The Original Fishing Boot! We are committed to 100% customer satisfaction. If for any reason you are not satisfied with your Xtratuf.com purchase, you may return it within 30 days—NO questions asked, NO shipping cost, and NO restocking fees. This is our promise to you. Please be sure the product is in new condition with the original packing material, tags and labels in place
To submit a return, please go to our Returns Portal to submit your request. You will need your email address used to place the order and your order number in order to complete your return. Once submitted, please print the return label provided and affix it to your package. Please be sure to remove or cover any original labels so your package arrives to our facility accurately.
Please allow a minimum of 14 days for us to receive your item(s). Your return will be credited within 7-10 days of our warehouse receiving it. Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement.
Contact our Customer Care team for more information
Shopping Our Site
Once you have confirmed your order, you will receive two e-mails:
- Order Confirmation Email: The first e-mail will be sent immediately to the e-mail address you provided during checkout, to confirm the order. This e-mail will contain your order number. You will need this number to track your order online or to make a return or exchange at a later date.
- Shipment Notification Email: The second e-mail will be sent once the order has been processed and shipped from our distribution center. This e-mail will contain the UPS tracking number for your purchase.
All orders are subject to bank authorization prior to processing. Your credit card will be billed once the order has been processed and shipped from our distribution center. Your credit card statement may say HSP Footwear XTRATUF® Boots as Honeywell Safety Products (HSP) is the parent company of XTRATUF®.
Payments We Accept
XTRATUF.com accepts the following forms of payment: Visa, MasterCard, American Express, and Discover. At this time we cannot accept PayPal, cash, CODs, checks, money order, or bank gift cards.>
The Name and Billing address you provide must match the Name and Billing address on record with your credit card company. Your credit card will be billed once the order has been processed and shipped from our distribution center. We do not accept foreign credit cards or cards issued outside the United States. All credit cards must have a billing address within the US.
Secure Safe Shopping
Although we cannot guarantee the security of internet transactions, we are using industry standard encryption to ensure that the information you send us reaches only XTRATUF®.